FAQ

I never received my item?

We are not responsible for lost or stolen packages once they have been packaged and shipped. Please start a claim with the shipping carrier . If there is any information you are needing from Tash Bijoux in regards to your order please email us at tashbijouxjewelry@outlook.com

Tracking?

Once your item has been packaged and shipped you will received an email right away with the tracking. Delivery is based on the delivery option you choose of.

Do you provide International shipping?

Yes, we ship internationally. 

How do I return an item?

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for the reason being: Defective you may receive a refund/exchange. There will not be any refunds for any other reason as all sales are FINAL. Should you find any item to be defective or damaged, the item must be returned in the same condition as it was sent to the delivery address provided for the order within 10 days after receiving the package. Although we check all merchandise for defects or damages prior to shipping it out, it is the buyer's responsibility to check the product upon arrival to make sure it is free of any defects and meets their expectations. Damaged goods due to client negligence or items with their tags detached or missing will not be refunded.

Please see FAQ page for more.