FAQ

Disclaimer: To prevent chargebacks we have a built in fraud analysis to let us know if an order is medium or high risk. We do not accept medium or high risks orders. You will receive a refund immediately. Along with an email stating why you were refunded.

Tracking?

Once your order has been packaged and shipped you will received an email right away with tracking.

 

Want to cancel your order?

Contact us within 24 hours to have order canceled. After this time frame there will be no refunds issued.

 

How do I return an item for a refund or exchange?

If you are not completely satisfied with your purchase for the reason being: Defective you may receive a refund/exchange. There will not be any refunds for any other reason as all sales are FINAL. Should you find any item to be defective or damaged, the item must be returned in the same condition as it was sent to the delivery address provided for the order within 10 days after receiving the package. Although we check all merchandise for defects or damages prior to shipping it out, it is the buyer's responsibility to check the product upon arrival to make sure it is free of any defects and meets their expectations. Damaged goods due to client negligence or items with their tags detached or missing will not be refunded.

Please know your ring size & use size chart before making a purchase.

 

Earrings will not be returned or refunded 

  

I never received my item?

We are not responsible for lost or stolen packages once it has left our facility. Please start a claim with the shipping carrier immediately. As a service we offer shipping insurance at checkout. Please be sure to add to cart to insure your order. If there is any information you are needing from Tash Bijoux in regards to your order please email us at tashbijouxjewelry@outlook.com

 

Do you provide International shipping?

Yes, we offer international shipping. If you're having any issues with checkout please kindly send us an email or start a chat with us.

 

What are the delivery options? 

USPS first class package : 5-8 business days Canada: 6-10 business days. Please be mindful of delays. 

 

Import fees & return information

 

We are not responsible for any import fees. International tax and duties (import) are the sole responsibility of the purchaser, these fees are not included in the shipping costs. Tash Bijoux Jewelry and the carrier do not have control over how long customs deem fit to hold a package. In addition, certain countries may apply tariffs after the package is accepted. Tash Bijoux Jewelry Is not responsible for applicable custom fees, import duties, taxes, or any other charges.

 

NOTE: YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. I WOULD RECOMMEND USING A TRACKABLE SHIPPING SERVICE AS WE CAN NOT GUARANTEE WE WILL RECEIVE YOUR ITEM. 

 

By Purchasing from Tashbijoux.com you accept and agree these terms and service feel free to contact us. 

tashbijouxjewelry@outlook.com