FREQUENTLY ASKED QUESTIONS!

DISCLAIMER: DELIVERY CAN BE DELAYED BASED ON COVID-19 AND/OR WEATHER CLIMATE. IF THERE IS ANY QUESTIONS PERTAINING TO YOUR ORDER PLEASE CONTACT ME ON THE CONTACT US PAGE AND I WILL RESPOND TO YOUR INQUIRY AS SOON AS POSSIBLE THANK YOU!

 

Tracking?

Once your item has been packaged and shipped you will received an email right away with the tracking. Delivery is based on the delivery option you choose of.

 

How do I return an item?

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for the reason being: Defective you may receive a refund/exchange. There will not be any refunds for any other reason as all sales are FINAL. Should you find any item to be defective or damaged, the item must be returned in the same condition as it was sent to the delivery address provided for the order within 3 days after receiving the package. Although we check all merchandise for defects or damages prior to shipping it out, it is the buyer's responsibility to check the product upon arrival to make sure it is free of any defects and meets their expectations. Damaged goods due to client negligence or items with their tags detached or missing will not be refunded.

 

Earrings will not be returned or refunded 

 

NOTE: YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. I WOULD RECOMMEND USING A TRACKABLE SHIPPING SERVICE AS WE CAN NOT GUARANTEE WE WILL RECEIVE YOUR ITEM. 

 

I never received my item?

We are not responsible for lost or stolen packages once they have been packaged and shipped. Please start a claim with the shipping carrier . If there is any information you are needing from Tash Bijoux in regards to your order please email us at ohhellotash@gmail.com

 

Do you provide International shipping?

Yes, we ship internationally. 

 

What are the delivery options? 

USPS first class package : 5-8 business days Canada: 6-10 business days and 3-4 business days. Please be mindful of delays.

 

Thank you!